FAQ (Frequently Asked Questions)
 
 1. What is BackPal? 
 2. How does it work? 
 3. Who is it for?
 4. How long should I wear my BackPal for? 
 5. When should I wear my BackPal? 
 6. Can I wear my BackPal if I have a spinal condition? 
 7. Is BackPal a medical device? 
 8. In what colours is BackPal available?
 9. In what sizes does BackPal come?
10. What is the expected life of my BackPal?
11. How long does the battery last?
12. Can I replace the batteries?
13. Can I wash my BackPal?
14. How long does it take to deliver my BackPal?
15. Can I return my BackPal and get a refund?
16. Are my personal details secure once entered on your website?


1. What is BackPal?
    
It is a simple audio body posture correction device, smaller than 
a credit card and weighing only 80g.
more...
                                                                          back to top

2. How does it work? 
 
When you slouch, sit or stand in a poor body posture position, BackPal gives off a warning sound to remind you to straighten up. The sound stops once you have corrected your body posture. 
more... 
                                                                         back to top

3. Who is it for?

BackPal is suitable for everyone from age 7 to 70 and beyond.

It is specifically designed with the needs of the following categories of people in mind: 

- children and young people in their growing years, when their 
  body is still forming

- adults who spend long hours sitting at a desk or working in front
  of a computer 

- anyone who wishes to improve their body posture 
                                                                         back to top 

4. How long should I wear my BackPal for? 
 
For best results, wear your BackPal for 10 - 15 minutes two or three times a day (30 minutes in total). Practising over a period of 4 to 6 weeks is enough to create an enduring healthy body posture habit. 

Important:
Your outcome depends on consistently and regularly practising, not on extending    the length of time you wear your BackPal.

                                                                          back to top

5. When should I wear my BackPal? 
 
When watching TV, working on the computer, reading, writing, having a meal or simply taking a walk. It is also suitable for wearing during the learning stages of mastering various activities, such as dancing, playing the piano, public speaking, horse-riding, etc. when developing the right body posture is as much a new skill as the activity itself. 
                                                                                             back to top

6. Can I wear my BackPal if I have a spinal condition? 

BackPal is a warning device only. It will not of itself cause any physiological changes to your spine. It is however a great aid to developing healthy body posture as it encourages the active use of your back and shoulder muscles. 

Note: BackPal is not recommended for people with scoliosis. 
If in any doubt, consult your doctor. 
                                                                          back to top

7. Is BackPal a medical device? 

No, but it is designed by a doctor of Rehabilitation and Physiotherapy and is medically approved. It can be worn by anyone, whether or not they have had a doctor formally recommend or prescribe it to them. 
                                                                          back to top

8. In what colours is BackPal available? 

Green, red, pink and black. 
                                                                          back to top

9. In what sizes does BackPal come? 

It is one size that fits all. The length of the straps can be adjusted to fit your body frame. 
                                                                          back to top

10. What is the expected life of my BackPal? 
 
Several years. 
                                                                          back to top

11. How long does the battery last? 

BackPal is operated by two LR41 button cell watch batteries. Our tests have shown that the batteries' useful life is about 100 hours of continuous work. Using your BackPal daily for a total of 30 minutes should involve not more than 1 minute of continuous battery use (when putting your BackPal on and off, when adjusting it or simply when the alert is activated). This means that your BackPal should last virtually indefinitely! 
                                                                          back to top

12. Can I replace the batteries? 

The batteries are not intended to be replaceable. In the unlikely event that they stop working within 12 months of purchase, we will be happy to replace them at no extra cost. 

                                                                          back to top

13. Can I wash my BackPal?
 

No, you cannot. It must not be immersed in water or worn in the shower. Clean your BakcPal with a damp cloth only. 
                                                                          back to top

14. How long does it take to deliver my BackPal? 

We make every effort for your BackPal to leave our premises within 48 hours of your order. However, there are circumstances beyond our control, so please allow 14 days for delivery. 
                                                                          back to top

15. Can I return my BackPal and get a refund? 

Yes. Your purchase is covered by our 100% money back guarantee. This means that you can return your BackPal within 30 days. For our returns policy click here
                                                                          back to top

16. Are my personal details secure once entered on your website? 

Absolutely. For our privacy policy click here
                                                                          back to top